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Key Achievements

Strategic Goal
1 The Social Security Office promotes the development of a centralized

digital service platform, aiming to transform into an intelligent digital
organization, through the integration of smart digital systems and
the utilization of big data analytics.
In parallel, the Office strengthens efficiency in digital governance to
Convenient, enable effective monitoring and evaluation of organizational performance.

Fast, and Modern It also undertakes continuous enhancement of IT infrastructure and

Services ensures cybersecurity and privacy protection, reinforcing the stability and
safety of its information systems.

Convenient, Fast, and Modern Services
The Social Security Office (SSO) has embraced digital transformation to meet the evolving needs

of the public. In 2024, the organization focused on strengthening IT infrastructure, enhancing data
integration, and expanding user-centric digital platforms to ensure that insured persons and employers

could access services conveniently and efficiently.

e-Self Service : Fast and Convenient

Launched e-Self Service platforms that allow insured
persons to:
1. Register under Sections 39 and 40

2. Submit benefit claims

100 SOCIAL SECURITY OFFICE ANNUAL REPORT 2024