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Page
                                                                                           Direct
            GRI Standard                 Disclosures                 Number    Omissions   Answer    SDGs
            Customer Privacy
            GRI 103:          103-1 Explanation of the material topic and its   175
            Management        Boundary
            Approach 2016
                              103-2 The management approach and its   175-177
                              components
                              103-3 Evaluation of the management approach  177

            GRI 418:          418-1 Substantiated complaints           177                              16
            Customer          concerning breaches of customer
            Privacy 2016
                              privacy and losses of customer data

            Product and portfolio
            GRI 103:          103-1 Explanation of the material topic and its   13, 58
            Management        Boundaries
            Approach 2016
                              103-2 The management approach and its    58-60
                              components
                              103-3 Evaluation of the management approach  59-60

            Sector            FS8 Monetary value of products and services   59-60
            specific indicators   designed to deliver a specific environmental
                              benefit for each business line broken down by
                              purpose















































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