Page 89 - รายงานประจำปี 2567 สำนักงานประกันสังคม

Driving progress through policy
Empowering people with integrity
Embracing smart technology
Fast, clear, and inclusive communication
Laws that evolve with timeliness
and clarity

Secretary-General’s Policy

Driving Policy into Action

Agenda : Alignment with the Government policy and Ministry of Labour’s policies
under the principle of “Social Security as a Key Foundation.”
Function : Implementation through operational and specialized plans, including investment, ICT,
human resources, and public relations.
Area : Translating policies into proactive operations at the local level.

Developing Personnel: Competent, Ethical, Happy, and Future-Ready with a Service Mindset
One Person, Multi-skilled - One Task, Organizationally Shared
Competence : Developing knowledge and skills in diverse fields.
Ethics : Instilling morality, ethics, and mutual support among personnel.
Happiness : Promoting work-life balance (career, family, and health).
Future-readiness : Enhancing opportunities for career advancement and professional growth.
Service mindset : Delivering excellent service that ensures user satisfaction.

Leveraging Information Technology

Comprehensive coverage : Offering electronic services across all processes with convenience, speed, ease
of use, and security for both customers (service users) and personnel
(service providers).
Efficient use of IT : Maximizing efficiency in operations while enabling further development and innovation.

Effective and Timely Communication

Engaging and impactful : Clear, accurate, and concise messaging that resonates with target audiences.
Timely : Rapid communication in response to current events and emerging needs.
Accessible : Delivering information through multiple channels to ensure broader reach.

Up-to-Date Legal Framework

Review and amendment : Regular review and revision of laws and regulations to ensure sustainability
of the Social Security Fund.
Comprehensive : Expanding coverage and improving benefits to protect all groups of workers.
Responsive : Updating laws in line with urgent needs and circumstances.
Modern : Ensuring legal frameworks reflect current conditions and are adaptable to future changes.

SOCIAL SECURITY OFFICE ANNUAL REPORT 2024 87