Page 26 - Bosch Hot Water Boilers

26 | Hot water boilers

MEC Remote

The new Bosch remote maintenance system MEC MEC Remote is thus the ideal solution for all companies:
Remote (Master Energy Control) replaces the former  where the operator cannot be on site all the time
Teleservice for industrial boilers. In the past, this service  that operate multi-boiler systems with mandatory
offered access for the Bosch service experts only. With supervision
the new MEC Remote also operators can now access  with on-call duty e.g. on weekends
their steam and hot water boilers convenient and safely
from a distance. This enables visualizing the boiler and Bosch’s boiler controls are compatible with all common
system control via the browser of all common internet- automation systems. MEC Remote can also be used for
connected devices. boilers that are not connected to building or production
automation systems.

Bosch Service Process control system
Operator
SCO
MEC Remote
Portal Interface

BCO BCO

Thanks to an overview map several boilers in different concept determines the allowed actions for each user.
sites all around the world can be monitored at the The remote connection itself is secured mainly by
same time. The optional SMS module sends out three safety measures: The hardware connection can
defined push notifications whenever an error occurs. be activated or terminated at any time via a switch in
This reduces the effort for supervision of plants with the boiler house that requires a key. In addition to the
especially high reliability requirements, e.g. in 24/7 login with username and password via a secure con-
operation. nection (https) a mobileTAN system is used. It sends
out an one-time access code to the operator, similar to
Another advantage for operators is the optional remote the standards used for online banking.
support by the Bosch Industrial Service. The experts
can perform extended parametrization, programming For privacy reasons, the boiler’s operation data is
(PLC) and failure analysis directly via MEC Remote. In stored locally in the boiler house instead of in a data
case of malfunction of components the root cause can cloud. The security concept for MEC Remote was
be analyzed and the service technician can prepare for established by ESCRYPT. To maintain the high level of
the specific situation. Boiler down times and service security, regular audits are performed by the external
costs thus can be reduced to a minimum. company Cirosec.

Highest safety is one of the most crucial requirements
to a remote system. The role-based access control