Page 8 - RTARF - Essential English for Work

Telephoning

การพูดคุยทางโทรศัพท์

Incoming calls

When a person is available
• Shall I put you through to him/her?

• May I ask who’s calling?

• Can I just ask what it’s about?

• Could you please hold?

• Please hold. I’ll put you through to him/her.

When a person is NOT available
• I’m afraid his/her line is engaged.

• I’m afraid ... isn’t available at the moment.

• I’m afraid he/she’s in a meeting.

• Would you like to call back later?

• Shall I tell ... to call you back?

• Does ... have your number?

4 RTARF Essential English for Work: Speaking Essentials