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Automated Support System for Personnel Operations (Robotic Process Automation: RPA)
The Social Security Office has implemented a Robotic Process Automation (RPA) system to streamline

internal workflows by minimizing manual processes and reducing data errors. This system enables work
processes to be executed automatically, enhancing operational efficiency and modernizing service delivery.
It also facilitates seamless data integration across departments within an automated platform, allowing

for real-time data exchange at any time. Following are the key automated processes under RPA,
1. Verifying the status of business establishments with the Department of Business Development.

2. Following up with employers regarding the refund of compensation fund contributions.
3. Downloading daily payment receipt reports through e-Receipt systems at service units.
4. Sending payment notification letters and withholding tax certificates to medical facilities.

5. Issuing letters to follow up on overpaid benefit
disbursements, notifying insured persons or beneficiaries
to collect outstanding benefits

6. Recording of unemployment benefit claims.

Geographic Information System (GIS)
GIS Portal for All is a dashboard-based spatial information service system that presents consolidated

data in the form of summary reports. It supports research, policy formulation, and executive decision-
making by simplifying data analysis. Additionally, it facilitates the operational work of social security
officers nationwide. The system also provides services to employers, employees, insured persons,

and the public by helping locate Social Security Office branches, hospitals, and dental clinics. This initiative
promotes and enhances the level of service delivery both within and outside the Social Security Office.

GIS

SOCIAL SECURITY OFFICE ANNUAL REPORT 2024 107