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• Customer and Stakeholder Satisfaction Survey
The Social Security Office conducts annual satisfaction surveys among service recipients

and stakeholders, with the objective of analyzing and enhancing various aspects of its operations.
In 2024, the Office assessed the satisfaction levels of both internal and external stakeholders through
online questionnaires and interviews. The overall satisfaction score from service recipients stood at 96.73

percent, marking an increase from the previous year’s score of 92.83 percent. A key contributing factor
to this success is the professional and dedicated service provided by the Social Security Office personnel.
In recognition of their outstanding performance, the Office presented the Highest Quality Service Award

to acknowledge and encourage its staff. In 2024, a total of 15 provincial/branch Social Security Offices
received this award, categorized according to their office size, along with a Workers’ Rehabilitation Center.

Small-Scale Social Security Offices
1. Roi Et Provincial Social Security Office, Phon Thong Branch
2. Kalasin Provincial Social Security Office

3. Ubon Ratchathani Provincial Social Security Office, Det Udom Branch
4. Khon Kaen Provincial Social Security Office, Ban Phai Branch
5. Maha Sarakham Provincial Social Security Office

Medium-Sized Social Security Offices
1. ChaiyaPhum Provincial Social Security Office

2. Udon Thani Provincial Social Security Office
3. Nakhon Pathom Provincial Social Security Office-Sam Phran Branch
4. Nakhon Ratchasima Provincial Social Security Office-Non-Sung Branch

5. Khon Kaen Provincial Social Security Office
Large-Sized Social Security Offices
1. Pattani Provincial Social Security Office

2. Nakhon Pathom Provincial Social Security Office
3. Phetchabun Provincial Social Security Office
4. Kanchanaburi Provincial Social Security Office

5. Bangkok Metropolitan Social Security Office - Area 7

SOCIAL SECURITY OFFICE ANNUAL REPORT 2024 111