Page 55 - PEA_AnnualReport_2016

Performance Report

In 2016, the Provincial Electricity Authority has carried out in many areas of successful
management such as fnances, customers, internal processes, learning and development
as well as society and environment. Performance can be summarized as follows :

Finances

The Provincial Electricity Authority had total assets amouting to 378,149 million baht, an increase
from 2015 by 11,172 million baht, or 3.04 percent, income from operations and other income at
a total of 456,737 million baht, a reduction from 2015 by 9,070 million baht, or 1.95 percent, total
expenses at 430,849 million baht, a reduction from 2015 by 13,885 million baht or 3.12 percent
and a net proft of 25,888 million baht, an increase from 2015 by 4,816 million baht, or 22.85 percent.

In 2016, the Provincial Electricity Authority used domestic loans to invest in plans
and projects to support higher power demand, increase power system effciency and security
and reduce power system losses while maintaining environmental and scenery attractiveness
in compliance with the government’s policy. The Provincial Electricity specifed guidelines in
obtaining loans from domestic fnancial sources in baht currency by issuing bonds, causing
foreign loan debts and domestic loan debts of the Provincial Electricity Authority as of
31 December 2016 to be 591 million baht and 77,484 million baht, respectively, or 0.76 percent

and 99.24 percent of total loan debts.

Customers
To provide services for customers with coverage, speed and modern quality, the
Provincial Electricity Authority meets customer demand by implementing according to work

plans and projects to develop power systems as follows :
1) The Provincial Electricity Authority had 18,893,916 power customers, an increase by 2.73
percent and 129,673 units sold, an increase by 5.24 percent when compared to 2015.
2) The Provincial Electricity Authority is able to distribute electricity services to households
in 80,062 villages, or 99.99 percent of villages nationwide and 21.07 million
households, or 99.70 percent of all households nationwide.

Furthermore, the Provincial Electricity Authority expanded service provision by founding
PEA Shops in 82 department stores nationwide in addition to organizing PEA Mobile Shops to
provide services for customers in outstanding communities. Moreover, the Provincial Electricity
Authority developed the 1129 PEA Call Center to provide automatic news and information
services via telephones along with providing services for customes via mobile applications

called “PEA Mobile”, which can be used on iOS and Android.

Internal Processes
The Provincial Electricity Authority continually developed and improved power
distribution systems to meet higher demand, increase power system security and reliability.
SAIFI and SAIDI in 2016 were better than in 2015. SAIFI was equal to 5.17 times/person/year, a
reduction from 2015 by 0.37 times/person/year, and SAIDI was equal to 153.13 minutes/person/

year, a reduction from 2015 by 23.06 minutes/person/year.

SMART PEA 55
Annual Report 2016 Provincial Electricity Authority