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authorities, preparation of handbooks to transfer Region and the Southern Region. Each region is
knowledge and regular academic cooperation projects. composed of 3 electricity authority districts with a total
This caused PEA to have a base of knowledge ready for of 12 districts. PEA has a total of 934 electricity authority
creating sustainable innovations in the future. offces under its jurisdiction covering 74 provinces
nationwide, except for Bangkok, Nonthaburi and Samut
4. Inventory Management Prakan, which are the area of responsibility of the

4.1 Inventory Management Metropolitan Electricity Authority (MEA).
Inventory management is the procurement PEA expanded service provision by establishing
and management of inventory for delivery to electricity PEA Shops in 82 department stores nationwide and
authrority offces to use in working within the specifed arranging for PEA Mobile Shops to provide services
time. PEA works to manage inventory-immobile for customers in important communities. In addition, PEA
equipment and slow-moving equipment by collecting developed the 1129 PEA Call Center to provide information

data on immobile and slow-moving inventory to services automatically via telephone, facsimile
reduce the amount of inventory as part of operating cost and SMS in order to ensure that every problem and
management. complaint from customers will be corrected effectively.
PEA emphasizes fast customer service provision
4.2 Logistic System and Supply Chain Development with effciency meeting service quality standards with

Logistic system and supply chain development continual service quality improvement. For example,
is the development of inventory delivery systems the One Touch Service system developed work processes
including warehouses to support supply chain operations by using modern technology to increase effciency in
by developing supply chain management systems such as searching for places requesting to use electricity
modifcations of inventory warehouse divisions (procurement with the PEA Map system. Moreover, improvements
of the Pallet Racking System and electric forklifts), in correcting electricity errors were made by modifying

development of modern warehouses using Radio Frequency the Outage Management System (OMS), the GIS map
Identifcation (RFID) technology and barcodes with system and meteorological data in addition to the
warehouse management, development of load planning Supervisory Control and Data Acquisition system (SCADA).
software for goods and preparation of transportation This enables PEA to monitor progress in solving
routes to increase inventory management effciency. electricity errors more quickly. Furthermore, billing

In 2016, PEA had inventory turnover equal systems and barcode systems have been developed
to 2.06 times with a designated target of 2.05 times, and modifed for ability to support payments via
meaning PEA’s performance exceeded the target value. ATM machines to increase the public’s payment
channels. In flling information on the petitioning
5. Services system, PEA linked civil registration databases
5.1 Electricity Services from the Department of Provincial Administration’s
PEA has the primary duty to deliver, distribute, information system with Smart Card readers, thereby

and provide electricity services for customers by reducing steps, costs, expenses, time in waiting for
dividing service areas into 4 regions, namely, the service work and enabling customer needs to be met
Northern Region, the Northeastern Region, the Central quickly with increased satisfaction.

SMART PEA 61
Annual Report 2016 Provincial Electricity Authority