Page 64 - PEA_AnnualReport_2016

continually to 4.14, 3.91 and 4.35, respectively, due to PEA is committed to creating a culture of learning in
changes in work factors, satisfaction, attachment the organization, which will become a key support for
dimensions and different survey models each year. innovation creation by considering from the amount of
Nevertheless, in 2016, personnel attachment levels knowledge collected in 2015 compared to 2016, which
increased. Overall satisfaction and attachment among was found to have increased (as shown in the attached
personnel were at high levels of 4.31 and 4.39, table). This shows that PEA places importance on
respectively, possibly because employees received continually pushing or PEA to become a High

constant satisfaction and attachment building. Due to Performance Organization (HPO).
the aforementioned issues, PEA focuses on promoting With awareness in providing power distribution
long-term attachment among personnel by earnestly services, PEA has developed quick, quality, and modern
developing work systems, preparing strategic plans to customer-centric service provision by using appropriate
promote personnel satisfaction and attachment in 2016 modern technology to meet customer needs and build

and operation plans in 2016 as a framework for directions satisfaction in terms of quality and service. According
to push for positive work attitude in PEA’s personnel in to a nationwide survey of customer satisfaction in every
addition to raising satisfaction and attachment to the group for PEA’s service in 2016, mean satisfaction was
organization in 2016. 86.78 percent and 84.40 percent in 2015. Satisfaction
With regard to personnel development in 2016 was higher than 2015 by 2.38 percent.

performance, PEA’s continual focus on personnel However, to support international competition,
development with personnel development policies change and develop new technology, changes to the
at every level and position, including an emphasis on global climate, public sector participation, energy security
building personnel readiness for future operations has problems, and renewable energy, PEA has not ceased
increased the number of hours used to develop to manage and develop with a determination to drive
employees of PEA and personnel development the organization in every area to become a secure and

expenses in 2015 when compared to 2016. Moreover, modern organization with capacity for sustainable growth
in the future.

Comparison:
Measuring Criteria 2015 2016 Higher/(Lower)%

Training Expenses (Million Baht) 243.31 319.51 31.32

Hours Spent in Development/Employee/Year (Hours) 29.48 36.16 22.66

Number of Knowledge Collected (Topics) 3,003 4,975 65.67

64 SMART PEA
Annual Report 2016 Provincial Electricity Authority