Page 63 - PEA_AnnualReport_2016

Non-Financial Performance Analysis which was founded to operate in domestic and foreign
PEA expanded the scope of services and met renewable energy investment businesses in joint
customer needs through projects that enabled PEA ventures with other organizations to study and develop

to distribute power to rural households at the village renewable energy while also being a consultant on
level in 80,062 villages or 99.99 percent of all villages energy conservation for interested organizations.
nationwide and 21.07 million households at the Furthermore, PEA has continually developed
household level or 99.70 percent of all households and improved power distribution quality and reliabiltiy
nationwide. PEA sold 129,673 million units of electricity, to meet higher power needs. Thus, customer service
an increase from 2015 by 5.24 percent. PEA was able quality standards performance such as System

to achieve targets and meet government policies for Average Interruption Freqency Index (SAIFI) in 2016
developing infrastructure to raise quality of life and was equal to 5.17 times/person/year, a reduction
increase the country’s competitive capacity. from 2015 by 0.37 times/person/year, and the System
The power system of PEA covers a nationwide Average Interruption Duration Index (SAIDI) in 2016
area, except for Bangkok, Nonthaburi and Samut was equal to 153.13 minutes/person/year, a reduction

Prakan. In addition to providing electricity distribution from 2015 by 23.06 minutes/person/year. SAIFI and
services, PEA purchases power produced from SAIDI were better than the previous year.
renewable energy by Very Small Power Producers PEA’s information and communication
(VSPPs) in PEA’s grid, particularly in the Solar PV Rooftop technology management in 2016 gave stakeholders
Project and the Ground Solar Farm Project in line with satisfaction meeting overall expectations of information
government policies. Hence, PEA needs to plan and communication technology services at 92.57
development of power systems within its responsibility percent. The target was specifed at 85 percent, an

to allow for power distribution and service provision increase from 2015 by 0.98 percent. In the area of
for power users connected to the power grid with readiness to use information, satisfaction was at 95.54
effciency, security and meet international standards. percent, an increase from 2015 by 3.79 percent.
Information and communication technology must be Information characteristics consisted of accuracy,
used to help manage and control power distribution reliability, up-to-date, safety and confdentiality

based on criteria for power system planning. Moreover, with satisfaction at 95.71 percent, an increase from 2015
consideration must be given to concurrence with by 3.29 percent because of questionnaire modifcations
national development strategies in line with the 11 with more detailed descriptions of information
th
National Economic and Social Development Plan. In 2016, characteristics.
PEA prepared plans to modify the power system to According to a survey on satisfaction and
support very small power producers who produce power attachment to the organization among personnel in

from renewable energy in order to support renewable 2011 - 2012, higher attachment trends were found at
energy services. Moreover, PEA has a company, 4.19 and 4.39, respectively. In 2013 - 2015, however,
PEA ENCOM International Co., Ltd. or PEA ENCOM, satisfaction and attachment to the organization dropped

SMART PEA 63
Annual Report 2016 Provincial Electricity Authority