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In 2016, PEA began PEA Mobile Application 5.3 Electrical Engineering Services
services via the “PEA Mobile” application. Customers can Electrical engineering services use modern
download the application for use on iOS and Android. knowledge, technology, instruments, tools, equipment
The system is able to provide services in checking and expert personnel of PEA to provide engineering
electricity data, searching for PEA service venues and project management services for outside customers

including offces of PEA and PEA Shops, notifcations of from government and private agencies nationwide.
problems, power outages, errors and recommendations PEA guarantees work quality, speed and services
or complaints via the PEA Mobile application. The at fair prices to meet customer needs and create
application is also another channel for disseminating satisfaction. Types of services provided include power
news and information to power users. PEA released the system consultation and design, power system and
application for downloading by the public on May 1, 2016 power station construction, power system inspection
with a total of 49,056 registered users in the system. and analysis, power system maintenance and electrical

Concerning online service provision, PEA has equipment testing.
www.pea.co.th has another channel for informing
customers with PEA e-Services consisting of PEA 5.4 Information and Communication Services
e-Pay and PEA e-Invoice to facilitate customers in Information and communication services consist
paying and checking service fees. Moreover, customers of allowing the rent of dark fber optic cables and bandwidth

are able to follow-up on news and notifcations of PEA capables with three major customer groups as follows :
via social media as follows : • Telecommunication business operators
Facebook : http://www.facebook.com/Provincial. who use fber optic cables to expand 3G and 4G
Electricity.Authority communication networks according to government
Twitter : https://twitter.com/pea_thailand policies
• Small power plants/producers use fber

5.2 Construction and Power System Maintenance optic cables to control commands and monitor
Services power distributions security
PEA provides services in constructing and • Security customers such as the Offce of
maintaining power stations, systems, transformers and the Permanent Secretary, Ministry of Defense, share
electrical equipment for customers. This allows for more the overall PEA network and reduces redundant

full-circuit services and these services can be considered investments for the country.
necessary activities for PEA’s power distribution process
and a process which contributes directly to customer 5.5 Renewable Energy Services
satisfaction. Services are divided into the following At present, PEA has a company, PEA ENCOM
5 types : Construction services, maintenance services, International Co., Ltd., or PEA ENCOM, which was
electrical equipment installation services, equipment founded to operate in domestic and foreign renewable
testing services, and consultation services. energy investment businesses in joint ventures with

other organizations to study and develop renewable
energy in addition to being a consultant on energy
conservation for interested organizations.

62 SMART PEA
Annual Report 2016 Provincial Electricity Authority