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the life of existing assets, reviews of asset work life, in power station construction for needs and solving

development of processes for the procurement of quality problems from power use violations, damaged meters
materials and equipment, including studies to implement and unit noting errors. Thus, PEA was able to increase
asset management systems in the organization. income by minimizing losses from the distribution
system.
4. Information Technology Readiness

At present, information systems are an 6. Promoting Corporate Image and Reputation
infrastructure in the organization’s business operations Promoting corporate image and reputation to gain
and transactions. The more important information systems acceptance by stakeholders, especially among customer
are to the organization, the greater the risk is for the groups/power users/citizens, is highly important
organization. PEA uses information technology systems for successful operations to achieve short-term and
in primary work systems and support systems with long-term corporate targets. This is because direct impacts

effects on consistent business operations. Thus, there or barriers to operations, service provision and power
may be gaps and risks of attacks or loss of signifcant distribution in the organization’s primary mission will occur
information. PEA considers reliability, security, and user if PEA is unable to manage its image and reputation
friendliness by implementing ISO 27001 standards in at a consistently good level. Therefore, PEA has
preparing information technology security master plans, developed the e-One Portal system to manage complaints

assessing risks based on Control Objectives for Information in the form of project tracking to allow persons who fle
and Related Technology Guidelines. In addition, complaints, follow-up on progress, have transparent
PEA prepares plans to improve SCADA’s IT security, operations at every electricity offce and center of work,
construct a DATA Center building, and test business PEA branding preparations and corporate image surveys
consistency management plans of major IT systems. to make continual improvements.

5. Losses in the Distribution System PEA has designated measures for managing

PEA has losses in distribution system, including factors with effects on the organizations and related
technical and non-technical losses, with effects on agencies have complied with the specifed measures in
income from electricity distribution. Nevertheless, addition to consistently reporting outcomes to high-ranking
PEA considers the importance of minimizing losses executives, the Risk Management Committee and PEA
by preparing plans to enhance personnel work effciency, Board of Directors. In 2016, PEA managed factors with

integrating meters to systems in time for bills, allocating effects on the organization at an acceptable level for
additional, and suffcient meters and support instruments the organization.

SMART PEA 11
Annual Report 2016 Provincial Electricity Authority