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Strategy 9 : Emphasize excellent and one-stop Strategy 12 : Become a promoter and supporter

customer service by using audio data from customers to of renewable energy and effcient energy use by placing
make modifcations and raise service levels to “one-stop” importance on two strategies consistent with the strategy
capacity and emphasize building sustainable customer to promote investments and beneft from cooperation to
relations. develop an energy-conserving business and renewable
energy and the strategy of supporting effcient energy
Strategy 10 : Manage balance of stakeholder use.
needs by focusing on stakeholder management. PEA

has 5 stakeholder groups consisting of the government Strategy 13 : Promote and build research
sector, customers, employees, trading partners and cooperation, develop innovations for improving the
communities, society, and the environment. The main business and related businesses by placing
aforementioned strategy emphasizes reviewing the importance on promoting and pushing for research
organization’s stakeholders, research, analysis of to be used in order to screen important researches

stakeholder needs and expectations, prioritization of of PEA with capacity for long-term commercialized
specifc relationship building and working to meet research fndings and technologies.
the needs of each stakeholder in the organization
and outside the organization in the stakeholder Strategy 14 : Promote and develop ICT capacity
engagement process in order to drive the organization to meet standards with safety, reliability and coverage
toward specifed visions and goals. to drive ICT excellence with a focus on hardware

infrastructure development and service provision on
Strategy 11 : Seek investment opportunities in Cloud (Computer, Server, Storage, DC/DRC and other
domestic and foreign related businesses. This strategy accessories), have a policy framework for information
focuses on promoting investments/joint ventures and technology resource allocation, clear policy frameworks
business development to support changes in the and conditions for the purchase of hardware and basic

electricity business because current technologies and software, Data Center (DC) and Data Redundant Center
industrial structures have changed. Current business (DRC) guidelines in addition to having an IT consolidation
operations to provide power distribution system services roadmap to reduce system redundancy.
may result in lower future income growth. Therefore, the
organization focuses on seeking investment opportunities Strategy 15 : Promote and develop ICT management
in related businesses to expand business growth. In sustainability with an aim to develop and promote IT

the next 6 – 10 years, the organization will redirect governance in practice in order to make the organization’s
operations and focus on one-stop electricity business ICT decision-making and management process effective
operations to become a regional leader through the in line with international standards and consistent with
performance of PEA and network companies in the organization’s strategy with proper use of instruments
order to increase work effciency and fexibility. PEA and standards in addition to developing ICT decision-making

will have academic cooperation and exchange and management processes such as IT Government,
electricity business experience in addition to developing COBIT, ITIL and ISO, etc.
allied cooperation in the government sector and
the private sector for domestic and foreign investments.

SMART PEA 15
Annual Report 2016 Provincial Electricity Authority