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Moreover, PEA also has a process to hear for the fourth year after the frst project in 2013 to
customers covering current customers, past customers, disseminate benefcial knowledge concerning power
competitors’ customers and potential customers to use to the public. This helped to reduce risks from loss of

summarize customer needs/expectations in order to life and property from misuse of electricity for government
develop activities/plans/projects to respond to each agencies, private egencies, educational institutes,
customer group. PEA also uses online social media and community leaders and the project educated students
technology on the website as channels for hearing and of electrical power at the vocational certifcate level and
monitoring customer opinions on the quality of products the higher vocational certifcate level on inspecting and

and services such as the hotline monitoring system of the modifying power systems in the community for safety
1129 PEA Call Center, monitoring of feedback data from in the areas under the responsibility of PEA nationwide.
customers by telephone, queue management systems, In 2016, PEA allocated a training budget of
Smile Boxes and Key Accountant Management (KAM). 20,024,000 baht with 7,700 students in the project per
year from 308 institutes, 25 students from each institute.
7. Community Involvement and Furthermore, PEA inspected community power systems
Development in a total of 312,150 households, an increase from 2015

PEA builds relationships with communities to by 24 percent.
build understanding, inquire regarding problems or
impacts and provide education for communities on safety The Project to Support Safe Power Use in 84
in power use. In 2016, PEA organized community relations Communities

activities in 14 communities nationwide to acknowledge PEA carried out the project by selecting 84
problems and impacts received by the public such as communities nationwide in the areas under the
concerns regarding dangers from electricity transformers responsibility of PEA with risk for disasters or frequent
installed in communities, posts over high-voltage power disasters. PEA allocated a budget of 84,000 baht per
cables over residences, danger from electricity leakages community to organize educational activities on
in fooded areas, electricity meter reading errors and the conservative and safe power use in addition to providing
building of knowledge on safety in using power through electricity services and inspection services of household

the following projects : electrical appliances by expert offcials. This helped the
PEA Safe Community Project public to have more knowledge and understanding on
PEA organized the PEA Safe Community Project safe power use.

SMART PEA 71
Annual Report 2016 Provincial Electricity Authority